Privacy & Cookie Policy

Last updated: 22.01.2025 At Lake Como Holidayhomes, we are committed to safeguarding your personal information and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, and protect your data when you visit our website, make direct bookings, or fill out our contact form. For any questions regarding this policy, you may contact us at our official certified email info@lakecomo-holidayhomes.com. 1. Information We Collect We may collect the following personal information when you use our website: 1.1 Contact Form Submissions – Name – Email address – Phone number (optional) – Any additional information you include in the message field 1.2 Direct Bookings When you book directly through our website, we collect the following details: – Full name – Contact information (email and phone number) – Payment details (processed securely through third-party payment providers) – Booking preferences (e.g., dates, property selection, and specific requests) 1.3 Automatically Collected Data When you browse our website, we may collect certain information automatically through cookies and analytics tools, including: – IP address – Browser type and version – Pages viewed – Time spent on the site – Referring website or search query 2. How We Use Your Information We use the information collected for the following purposes: – To respond to inquiries submitted through our contact form – To process and confirm direct bookings – To communicate with you regarding reservations or inquiries – To improve our website and tailor user experience – To comply with legal and regulatory requirements We will never sell, rent, or share your personal information with third parties without your consent, except as required by law or for necessary service purposes (e.g., payment processing). 3. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. 4. Your Rights Under applicable data protection laws, you have the right to: – Access, update, or delete your personal information – Withdraw consent for data processing at any time – Object to the processing of your data for marketing purposes – Request data portability To exercise these rights, please contact us at info@lakecomo-holidayhomes.com 5. Cookie Policy 5.1 What Are Cookies? Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and analyze how our site is used. 5.2 Types of Cookies We Use – Essential Cookies: Necessary for the basic functionality of the site, such as navigating pages and accessing secure areas. – **Performance Cookies**: Collect anonymous data to analyze website performance and improve usability. – **Functionality Cookies**: Remember your preferences and enhance your browsing experience. – **Third-Party Cookies**: Used by services like Google Analytics to track website usage and generate reports. 5.3 Managing Cookies You can manage or disable cookies through your browser settings. However, please note that some features of the site may not function properly without cookies. 6. Third-Party Services We may use third-party services for: – Payment processing (securely handled by certified providers) – Website analytics (e.g., Google Analytics) These providers are bound by their own privacy policies and comply with relevant data protection regulations. 7. Security We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. 8. Changes to This Policy We reserve the right to update this Privacy & Cookie Policy at any time. Any changes will be posted on this page with the updated date at the top. Contact Us For any questions or concerns about this policy or your personal data, please contact us at: info@lakecomo-holidayhomes.com By using our website, you agree to this Privacy & Cookie Policy. ce.